Campaign Operations Associate
TechTarget is seeking a QSO Campaign Operations Associate who will be a key member of the Product Operations team supporting Qualified Sales Opportunity (QSO) campaigns. In this dynamic role, the individual will primarily responsible for managing all the behind-the-scenes aspects of a QSO campaign from start to finish, ensuring a smooth and successful campaign.
Essential Job Functions:
- Manage all behind-the-scenes aspect of a QSO campaign;
- Collect, assess and communicate complex campaign requirements;
- Select and distribute deliverables to customers daily;
- Track and monitor progress and health of all campaigns;
- Provide top-notch customer service by providing quality assurance on all outgoing customer deliveries and ensuring customer program goals are accurately met;
- Identify and troubleshoot campaign and/or customer-facing issues;
- Provide status and performance reports QSO Fulfillment, Marketing Ops and QSO Sales management;
- Manage and monitor forecasted revenue;
- Work closely with Finance to ensure proper revenue recognition on a monthly basis;
- Use various reports to monitor pacing of programs and work closely with internal teams to ensure timely campaign delivery on all standard deals;
- Support day-to-day operational tasks and take on additional projects as the need arises;and,
- Always be on the lookout for opportunities to streamline operations.
Knowledge, skills and abilities required:
- Bachelor’s Degree (concentration in marketing, management or business a plus, but not required);
- 0-2 years of experience (experience working as a Campaign Manager a plus, but not required);
- Strong attention to detail and organizational skills;
- Demonstrated self-starter and extremely reliable;
- Excellent oral and written communication skills;
- The ability and willingness to understand the targeted needs of B2B advertisers, IT professionals, and the IT industry as a whole;
- Ability to work with a variety of colleagues in a fast-paced environment with the ability to handle multiple deadlines and projects;
- Accurate data entry skills, problem solving ability and the ability to demonstrate initiative and work independently;
- Solid time management skills with the ability to multi-task, work independently and meet aggressive deadlines; and,
- Must be proficient in Microsoft Office Suite and computer application literate.
TechTarget, Inc. is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. TechTarget strictly prohibits and does not tolerate discrimination against employees, applicants, or any other covered persons because of race, color, sex (including pregnancy), age, national origin or ancestry, ethnicity, religion, creed, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, training, promotion, discipline, compensation, benefits, and termination of employment. TechTarget complies with the Americans with Disabilities Act (ADA), as amended by the ADA Amendments Act, and all applicable state or local law.
