Client Services

Campaign Manager, East

Needham, MA

TechTarget is seeking a Campaign Manager, East (CM) who will be a key member of the Client Service Team. The CM is primarily responsible for supporting Sales in managing all advertising campaigns from inception to completion to ensure complete customer satisfaction. This includes the day to day responsibility of coordinating the receipt of online media deliverables, scheduling inventory and managing the campaign and all the reporting. The CM works with each internal department and/or individual involved in the execution of a campaign. Candidates must be logical thinkers with good communication skills who are able to multi-task and work under pressure. This individual needs to be a team player, be detail-oriented and comfortable working in a fast paced environment.

Essential Job Functions:

• Process orders as they are placed through internal contract management system. Schedule inventory and forward orders to the Finance Department;
• Coordinate the receipt of online creative materials from Agencies and/or Advertisers to ensure creative deadlines are met for both Online and Client Consulting Programs;
• Build relationship with Advertisers to provide support and an easily executed campaign;
• Communicate daily with the Sales team, Client Consulting, Product Management, Trafficking and Senior Management with regard to campaign status and execution;
• Provide excellent Customer Service by responding to customer inquiries over the telephone and through email;
• Provide order status and performance reports to Sales Reps;
• Assist Sales Reps with preparing quotes and Insertion Orders; and,
• Work closely with Finance to ensure proper revenue recognition on a weekly basis. This includes preparing Change Orders for both Operations and Finance.

Knowledge, skills and abilities required:

• 0 to 2 years experience working as a Customer Service Representative or Sales Administrator;
• Excellent oral and written communication skills;
• Strong organizational skills;
• Extremely reliable - team player;
• Professional phone skills;
• Must have the ability to handle multiple deadlines, phone calls and projects;
• Must be fast thinker and be able to make decisions quickly;
• Computer Application literate;
• B.A. or B.S. degree required;
• Proven sales and client management abilities, preferably to the advertising and agency marketplace; and,
• Accurate data entry skills, problem solving ability and the ability to demonstrate initiative and work independently.

Please contact jobs@techtarget.com