Recently, TechTarget discussed the subject of Social Media ROI with Adam Potashnick. This in-depth interview gives marketers key insight into social lead generation, the use of social media and marketing tools in the overall marketing mix, and the results social media can deliver for B2B audiences.
Yes, of course. All marketers have to monitor conversations about their brands and competitors. There are many social media listening tools that help marketers keep the pulse on what is being talked about.
Our team utilizes a rich mix of content when engaging with customers. Not all customers read case studies or white papers. We have found that many of our customers enjoy attending a webcast and reading our blogs. Not only do we have to produce content, we have to produce enough of it. We want customers to have a reason to come back to our owned properties time and time again.
We worked on a very interesting project with TechTarget called the “Dell Social Reader” campaign…It used TechTarget’s Social Engage platform which allows technology buyers to participate in real-time online discussions with their peers on very specific sets of technology topics such as cloud computing, data center management, IT security and healthcare IT. Users can read discussions between other users, answer questions submitted by their peers, and post questions of their own for the community to answer simultaneously. Results consisted of Average interactions: 4.45 with the Engagement Rate up to 34.5%.
As social media is an emerging lead generation tool we done a tremendous amount of work to help place a value on what a new follower is worth to business. Not ever social platform’s acquisition cost is equal. Social media in many cases lowers the barriers to the sale by building relationships and displaying expertise in real time vs. having to pick up the phone.
The ultimate technique to get results in social media is to be coordinated, committed, and confident. You have to smarten your lead generation campaigns with precise targeting and ensure you are nurturing leads so they are sales ready.
Many companies are not fully leveraging the utility and proximity of mobile marketing. We have propelled Dell to be an industry leader helping them get involved at this early stage was essential to our mobile campaign roadmap and growth.
For B2B marketers, you have to listen to what customers are saying about your company and/or products (e.g. pricing or shipping) to help better inform your sales strategies.
When you identify customers that are in the research stage you can act as an educator and establish yourself as a trusted advisor.
Adam Potashnick is at MediaCom, overseeing the Dell account. He is committed to building the Dell business through innovation, accountability and results. Adam continuously searches for alternate approaches, first to market solutions, scalable strategies for emerging media, and more powerful ways to harnessing traditional media.
Before joining the Dell account, Adam worked with a variety of other global clients at MediaCom, including Nokia and Shell. He has previously held positions at Carat USA on both the Pfizer Pharmaceutical and CBS accounts.
Adam manages teams across multiple geographies, agencies, and disciplines. He lives the Dell brand and loves spending time and traveling with his wife Lauren and son Hudson.
To contact Adam with any questions or inquiries, please email him at: email@example.com
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Dell's "The power to do more" campaign wanted to increase engagement and social participation of its solutions with active IT buyers.The TechTarget Engage™ platform and a custom delivery of our Social Engage™ solution created the Dell Social Reader™. Download the case study.
Released in September 2011, our most recent Media Consumption Report survey was fielded to a combined audience of both enterprise IT and personal technology buyers.The goal of this study was to establish whether there are similarities in how IT buyers and personal consumers respond to brand advertisements as well as general content offers in online media, advertising research. Download the report.