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Interactive voice response News

  • September 25, 2013 25 Sep'13

    Self-monitoring, proactive alerts among applications of telehealth

    A remote patient visit is the best-known example of telehealth, but the technology's uses and types of patients it can reach are expanding.

  • February 18, 2008 18 Feb'08

    Top 10 call center technology must-haves

    There's a plethora of sophisticated call center technology available to operate a call center. The challenge is to select the right technology, implement it properly, and then optimize performance on a day-to-day basis, says Donna Fluss. In her latest column, Fluss outlines 10 call center technology options no center should be without.

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