Interactive voice response News
September 25, 2013
A remote patient visit is the best-known example of telehealth, but the technology's uses and types of patients it can reach are expanding.
February 18, 2008
There's a plethora of sophisticated call center technology available to operate a call center. The challenge is to select the right technology, implement it properly, and then optimize performance on a day-to-day basis, says Donna Fluss. In her latest column, Fluss outlines 10 call center technology options no center should be without.
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New AI platforms have given life to chatbots that decipher customer intents so well, chances are you've carried on an email conversation with one and were never the wiser. Continue Reading
Univerge Blue's cloud-based communications include extensive mobility features and call-center capabilities. The UCaaS product also offers robust security settings. Continue Reading
Patient portals, mHealth apps and free-standing kiosks are some of the more technologically advanced engagement methods used by providers. Continue Reading
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Amazon Echo allows businesses to connect with consumers via Alexa skills, but voice interactions come with different challenges than standard graphical user interfaces. Continue Reading
Contact centers are searching for ways to bring efficiency to their processes without sacrificing customer-service quality. Chatbots offer one avenue. Continue Reading
Contact centers have embraced and improved self-service options like conversational voice response systems and mobile websites -- but there are still some challenges with the tech. Continue Reading
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To keep pace with customer expectations, contact centers must evaluate their technologies and make some difficult decisions about investments in the tools they've used for years. Continue Reading
Put the voice of customers at the center of what defines a meaningful customer experience. Don't get distracted by the capabilities of the technology. Continue Reading
While call centers have gotten a bad rap, new contact center technologies have helped turn their reputation around. Continue Reading