May 12, 2016
With Microsoft's Skype for Business voice posed as a serious option for the enterprise, businesses have to weigh the pros and cons of unplugging their traditional voice systems.
January 13, 2016
Microsoft's new Office 365 E5 plan offers features applicable across the organization. But some of the new functionality isn't useful to all, and some features bring controversy.
July 07, 2015
In UC news, a Technavio report shows the trends in the global video conferencing services market, while Office 365 previews Skype for Business updates.
May 28, 2015
Microsoft's recent rebranding of Lync to Skype for Business (SFB) is creating some confusion for IT leaders seeking to distinguish it from the consumer Skype service as they also look to integrate voice capabilities of SFB with their existing telephony platforms. In this Tech Guide we'll look at how Microsoft is evolving its platform, and how companies can integrate SFB with existing telephony platforms as they begin their migrations to it.
This three-part guide covers all the latest information on Microsoft Skype for Business. It opens with a chapter that presents an overview of Skype for Business and notes how it is different from Microsoft Lync (and, for that matter, from the Skype employees use after-hours). It also highlights some of the issues involved in integrating Skype for Business into the enterprise. The second chapter offers a snapshot in time, in terms of where some companies are in dealing with the Lync-to-Skype transition, and asks the question of whether Skype for Business is a telephony replacement. The guide wraps up with a concluding chapter focused on how cloud computing fits in with Skype for Business. It details, in particular, the current cloud options for enterprises that choose to use Skype for Business.
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Networking expert Carrie Higbie explains how a VoIP gateway and an IP PBX perform different functions when transmitting voice data. Continue Reading
Expert Chris Partsenidis offers guidelines for a smooth and successful PSTN to VoIP migration. Continue Reading
Follow these VoIP migration tips whether you replace your whole telephony infrastructure or interface a PBX system with a SIP trunking provider. Continue Reading
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In the new year, expect the use and security of phone numbers to expand to accommodate customer-facing operations. Also, cloud-based telephony is cleared for takeoff. Continue Reading
As a cloud-based product, Skype for Business Online continues to evolve into a full-fledged unified communications service, with calling, conferencing and collaboration features. Continue Reading
With its Skype for Business services, Microsoft has shaken up the unified communications market by launching an unconventional platform that's generating significant growth. Continue Reading
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Don't forget about SIP trunking services during your disaster recovery planning process. Networking expert Michael Brandenburg explains SIP trunking setups for disaster recovery. Continue Reading
Managing and maintaining high call quality for Skype for Business telephony requires understanding the elements of PSTN quality requirements, including which metrics to watch and manage. Continue Reading
Voice gateways connect VoIP networks to telecom providers and analog phones, while also providing backup call support. But these sensitive devices need proper security. Continue Reading
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Going from PSTN to VoIP services, this two-part series looks at the evolution of voice and its challenges, from enabling 911 to user identification. Continue Reading
UC expert Matt Brunk offers recommendations for a reader considering VoIP over a VSAT Internet connection in his office. His first tip: Ask yourself why you really want to do it. Continue Reading
Learn what the nine elements of voice quality are and how they are defined by MOS. Continue Reading