MS Dynamics CRM News
December 07, 2016
With insight from its phone call leads, Arbor Memorial was able to find out that calls accounted for 1.5 times more sales than online-based leads.
July 12, 2016
With Dynamics 365 integration and role-based licensing, Microsoft gives customers something they don't get from other CRM systems, and changes how companies buy cloud services.
June 27, 2016
Microsoft bought the LinkedIn database. How will the professional contacts data enhance existing information in Dynamics CRM?
June 13, 2016
Microsoft plans to acquire professional network LinkedIn for $26.2 billion to provide a more comprehensive system of information for Office 365 and Dynamics CRM.
MS Dynamics CRM Get Started
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Microsoft Dynamics CRM software is a customer relationship management package available in the cloud and on premises. Continue Reading
One company has tested several marketing automation software platforms and discovered that, with existing Salesforce technology, features may matter less than integration. Continue Reading
Faced with sending out 1,200 paper-based health insurance notifications each month, HealthPartners needed a document generation tool to streamline the process. Continue Reading
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Weigh the pros and cons of technologies, products and projects you are considering.
Microsoft Dynamics CRM security can be onerous if you try and lock things down too much. Here is a rundown of features that can help you make Dynamics CRM 'usably secure.' Continue Reading
As companies try to gain a competitive edge, they need to automate common business processes and build greater integration between their tools. Enter Microsoft Flow. Continue Reading
The Microsoft Dynamics CRM 2016 spring wave is about to hit, offering social engagement features, integration with recently acquired technologies and more. Continue Reading
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A new Microsoft roadmap website has revealed what's to come in Dynamics CRM 2016 and future versions. Here we look at three features on the docket. Continue Reading
Microsoft Dynamics CRM and NAV integration is more art than science, but this tip provides the steps and paths to some readily available tools that can help. Continue Reading
Gone are the days when companies relied on swagger and intuition to generate sales. Organizations now use basic metrics to determine sales performance, although most aren't tapping into more advanced data that can better pinpoint which prospects might make a purchase. With sales intelligence software, salespeople can sift through leads, gain insight into their prospects' needs and preferences, and develop deeper relationships with customers.
In the first part of this handbook, executive editor Lauren Horwitz reveals how one company is using a lead-scoring and analytics tool to rank prospects and hand off only promising leads to its sales team. Another company's sales intelligence software provides managers with information on how their reps interact with prospects. Next, Horwitz focuses on a roofing company that's using sophisticated sales technology to close prospects on-site and more than double its revenue. To close, marketing consultant Steve Robins advises that predictive lead-scoring software can help companies determine the likelihood that a prospect will buy.Continue Reading
Problem Solve MS Dynamics CRM Issues
We’ve gathered up expert advice and tips from professionals like you so that the answers you need are always available.
Microsoft Dynamics CRM 4.0 does not provide survey questionnaire functionality out of the box, but here are three options for creating Microsoft CRM surveys. Continue Reading
Get help debugging Microsoft CRM performance issues and get tips for dealing with slow screen load times in Dynamics CRM 4.0 in this expert Q&A. Continue Reading
In this expert tip, read advice from Richard Smith on lead management in Microsoft CRM. Continue Reading