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SearchCRM

By Scott Sachs Manage Aug 05, 2015

Can workforce optimization impact the customer journey?

Workforce optimization software can make contact center agents more efficient and help them provide timely service to customers. Continue Reading

ComputerWeekly

By Warwick Ashford Aug 05, 2015

BlackHat 2015: Firms must switch focus to data security, says Imperva

Without using any exploits, hackers can turn synchronisation services such as Dropbox, GoogleDrive and Box into a devastating attack tool, warns Imperva Continue Reading

ComputerWeekly

By Clare McDonald Aug 05, 2015

Sage Summit 2015: The move to cloud technology and the death of ERP

Accountancy software firm Sage has released new cloud-based software, highlighting the gap between the use of cloud and on-premise in the workplace and declaring a move away from traditional ERP Continue Reading

ComputerWeekly

By Cliff Saran Aug 05, 2015

CIO interview: Police Mutual CIO on IT-powered business strategies

David Loughenbury joined Police Mutual in 2011 as CIO to lead a change agenda and provide a single view of its members Continue Reading

ComputerWeekly

By Peter Wenham Aug 05, 2015

Security Think Tank: Involve all stakeholders to ensure smooth, secure change

How can development, operations and security teams collaborate around change to ensure security is maintained and even improved? Continue Reading

ComputerWeekly

By Alex Scroxton Aug 05, 2015

Customers on Gigaclear waiting list to get satellite broadband

Altnets Gigaclear and SSW agree to collaborate on rural broadband roll-out using satellite services as a stopgap Continue Reading

ComputerWeekly

By Brian McKenna Aug 04, 2015

Alan Turing Institute gets down to work

The Alan Turing Institute, named after the Second World War Bletchley Park cryptanalyst, is getting down to work with the announcement of its first new director and a raft of partnerships Continue Reading

TheServerSide

Get Started Aug 04, 2015

Securing mobile apps raises a new set of concerns

When it comes to mobile app security, can developers ever really learn from past mistakes? TheServerSide talks to software systems security expert Dan Cornell about the challenges mobile application developers face... Continue Reading

SearchITChannel

By John Moore News Aug 04, 2015

CompTIA ChannelCon 2015: Transform customer tech slowly

At CompTIA ChannelCon, partners reflected on how to best transition their customers to cloud, mobile and social. Are partners standing in the way? Continue Reading

SearchNetworking

By Jessica Scarpati Manage Aug 04, 2015

Amid constant threat of a network breach, visibility is key

In this Q&A, an IT pro at Penn Mutual shares how his dual strategy of user education and Layer 7 visibility helps prevent network breaches. Continue Reading