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By Eric Siebert News Jan 27, 2011

VMware hardware requirements make Hyper-V more appealing

The VMware hardware certification and support process is broken. If VMware doesn’t resolve problems with its vSphere hardware requirements, users may opt for Hyper-V. Continue Reading


By Barney Beal News Sep 30, 2003

Getting e-mail to click with customers

As a marketing company details which companies' e-mails get opened and whose wind up deleted, Gartner is warning marketers of the new e-mail reality facing them. Continue Reading


Problem Solve Sep 02, 2003


By Barney Beal News Apr 07, 2004

SLA guarantees: More reassurance than insurance

NetSuite is the latest hosted CRM provider to put its money where its service levels are. Still, some question whether the guarantees mean all that much to customers. Continue Reading


By Barney Beal News Dec 23, 2005 downtime comes at worst time

A $50 million initiative planned for imminent release would offer a mirrored data center and prevent service interruptions. Continue Reading


By Barney Beal News Feb 02, 2006 outages put spotlight on SLAs's recent rash of downtime incidents has kindled a new debate about how customers should be reimbursed for disrupted service. Continue Reading


By Srinivasa Katta Problem Solve Jul 17, 2007

SAP CRM upgrades: How a consultant can help

SAP CRM expert Srini Katta offers advice on the role of a consultant during an SAP CRM upgrade. Continue Reading


By Marc Ruggiano Problem Solve Mar 21, 2003

CRM for a small company

Before evaluating CRM, ask these questions: What am I trying to achieve as a business? How can building strong relationships with customers help me succeed? What actions do I need to do on a routine basis in ... Continue Reading


News Mar 17, 2003

RightNow broadens reach of hosted CRM tool

RightNow Technologies today introduced Locator 3.0, an extension of its eService Center hosted online customer service and support offering. Continue Reading


News Mar 18, 2003

So far, consultants unaffected by hosted SFA providers

Despite hosted SFA providers' pledge to reduce implementation and customization expenses, most experts agree that consultants have yet to experience lowered demand for their services. Continue Reading