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By Scott Sachs Manage Apr 27, 2016

Why is customer self-service critical for contact centers?

Contact centers have embraced and improved self-service options like conversational voice response systems and mobile websites -- but there are still some challenges with the tech. Continue Reading


By Beth Pariseau News Apr 12, 2016

AWS mobile portfolio approaches critical mass

Amazon Web Services has slowly built a compelling portfolio of mobile app dev and management tools, and now the company is poised to shake up the market. Continue Reading


By Mary K. Pratt News Mar 22, 2016

Platform company dilemma: Attaining critical mass

Thumbtack, an online marketplace for home and other professional services, faces down a major conundrum of a fledgling platform company: how to build a customer base -- fast. Continue Reading

The New Data Center

Sponsored Mar 16, 2016

Hyper-Convergence Delivers Better Mission-Critical Performance

Enterprises are usually reluctant to commit their most critical applications to a new piece of infrastructure. Most begin the virtualization journey with test and development servers. Later, critical databases are ... Continue Reading


By George Lawton Manage Mar 08, 2016

UX development becomes a critical priority in 2016

As a rapidly growing number of users demand access to enterprise apps, developers must think even harder about how they approach UI and UX. George Lawton explains what this means. Continue Reading


By Warwick Ashford Feb 26, 2016

CEO training critical to cyber resilience, says APMG

CEOs staying informed on current cyber security risks has a positive impact in the boardroom and beyond, according to certification and accreditation organisation APMG Continue Reading


By George Crump Evaluate Feb 24, 2016

Network infrastructure components critical to hyper-convergence

Proper attention to networking components associated with hyper-converged architectures can not only ease deployment, but improve performance and flexibility. Continue Reading


By Jessica Sirkin Manage Feb 16, 2016

Resilience is critical to growth in the changing IT profession

Resilience is an important part of the modern IT profession. IOUG president Maria Anderson explains how to develop an environment that encourages it. Continue Reading


By Michael Heller News Apr 21, 2016

Oracle patches now more critically rated with CVSS 3.0

Oracle patches 136 security flaws in various products and a number of vulnerabilities were rated more critical because of a switch to CVSS 3.0. Continue Reading


By Paul Korzeniowski Evaluate Apr 21, 2016

Cloud access security brokers fill critical enterprise void

Enterprises are adding cloud access security brokers to their tool chain to protect data as it moves between on-premises and cloud provider platforms. Continue Reading