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By Steve Weissman ,Lauren Horwitz Evaluate Nov 17, 2015

Records managers gain stature

Records managers have long been belittled by corporate executives and viewed as locked in their own world of classifying, filing and occasionally retrieving documents. But with their world expanding, records ... Continue Reading


By Scott Sachs Manage Oct 02, 2015

Contact center management gains insight with talent management

Talent management software can help contact centers make more technology-driven decisions to better judge recruiting and agent retention practices. Continue Reading


By Pat Brans Evaluate Oct 01, 2015

IBM Case Manager provides tailored content management

IBM Case Manager is built on the IBM content platform, FileNet Content Manager, which includes workflow, collaboration and compliance tools for desktop, mobile or cloud. Continue Reading


Jul 02, 2015

Problem Management

This extract from Michael G Hall's book, Problem Management, an implementation guide for the real world, explains how problem management differs from incident management and looks at the differences between ... Continue Reading


By Mike Chapple Evaluate Oct 09, 2015

What to look for in vulnerability management

Every enterprise has its security vulnerabilities and some are easy to spot. The trick is how to prioritize and fix the flaws in the system. This is an increasingly difficult task for information security teams, ... Continue Reading


By George Lawton Evaluate Nov 20, 2015

How to automate a Kubernetes cluster to manage containers

The software industry is rallying around Kubernetes clusters as a way to automate deployment of container collections. Here are best practices for using a Kubernetes cluster. Continue Reading


By Sander Van Vugt Get Started Nov 20, 2015

SUSE Manager handles more than just SLES

SUSE Manager maintains control over server patching on SUSE and Red Hat OSes, but what happens with Red Hat's shift away from Spacewalk? Continue Reading


Nov 16, 2015

Acquire new skills for technology management

The age of the customer requires organisations to focus on both the business technology and IT agendas Continue Reading


By Craig Mathias Evaluate Nov 11, 2015

Understanding enterprise mobility management software

There are six components to mobility management software, and they all play a part in enabling a secure mobile workforce. But their overlap can lead to complexity. Continue Reading


By Mike O. Villegas Get Started Nov 09, 2015

How should enterprises start the vendor management process?

The vendor management process can be tricky, especially at the beginning when deciding what to buy and from whom. Expert Mike O. Villegas has some advice. Continue Reading