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By Scott Sachs Manage Oct 02, 2015

Contact center management gains insight with talent management

Talent management software can help contact centers make more technology-driven decisions to better judge recruiting and agent retention practices. Continue Reading


By Pat Brans Evaluate Oct 01, 2015

IBM Case Manager provides tailored content management

IBM Case Manager is built on the IBM content platform, FileNet Content Manager, which includes workflow, collaboration and compliance tools for desktop, mobile or cloud. Continue Reading


By Mike Chapple Evaluate Oct 09, 2015

What to look for in vulnerability management

Every enterprise has its security vulnerabilities and some are easy to spot. The trick is how to prioritize and fix the flaws in the system. This is an increasingly difficult task for information security teams, ... Continue Reading


Jul 02, 2015

Problem Management

This extract from Michael G Hall's book, Problem Management, an implementation guide for the real world, explains how problem management differs from incident management and looks at the differences between ... Continue Reading


By Eddie Lockhart Get Started Aug 26, 2015

Master Mac management in the enterprise

Windows is the dominant desktop OS, but it's not the only game in town. Admins must know how to manage Apple's Mac OS and should be familiar with common problems that can arise. Continue Reading


By Erin Sullivan Evaluate Aug 24, 2015

SDS management pros and cons

In this Storage Decisions clip, Jon Toigo discusses the problems with software-defined storage and how SDS management may be more complex than it appears. Continue Reading


Oct 12, 2015

The missing ingredient for effective problem management

Problem management implementations often fail or have limited success because they lack managers who are trained to lead problem investigations using structured methods Continue Reading


By Stephen J. Bigelow Get Started Oct 06, 2015

Automated infrastructure management untangles cabling

Cable management typically requires cumbersome manual approaches. As the pace of data center operations accelerates, automation must infiltrate the cable infrastructure. Continue Reading


By Dan Ring News Sep 29, 2015

Workday debuts learning management software

At Workday Rising 2015, the HCM vendor says Workday Learning can suggest content for employees, and its retention tool can preserve talent at risk of quitting. Continue Reading


By George Lawton Manage Sep 28, 2015

How to introduce data security management into the cloud

Enterprises are adopting mobile and cloud computing rapidly -- raising concerns about data security management. George Lawton explores how IT can address those challenges. Continue Reading