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By Scott Sachs Manage Oct 02, 2015

Contact center management gains insight with talent management

Talent management software can help contact centers make more technology-driven decisions to better judge recruiting and agent retention practices. Continue Reading


By Pat Brans Evaluate Sep 22, 2015

IBM Case Manager provides tailored content management

IBM Case Manager is built on the IBM content platform, FileNet Content Manager, which includes workflow, collaboration and compliance tools for desktop, mobile or cloud. Continue Reading


Jul 02, 2015

Problem Management

This extract from Michael G Hall's book, Problem Management, an implementation guide for the real world, explains how problem management differs from incident management and looks at the differences between ... Continue Reading


By Eddie Lockhart Get Started Aug 26, 2015

Master Mac management in the enterprise

Windows is the dominant desktop OS, but it's not the only game in town. Admins must know how to manage Apple's Mac OS and should be familiar with common problems that can arise. Continue Reading


By Erin Sullivan Evaluate Aug 24, 2015

SDS management pros and cons

In this Storage Decisions clip, Jon Toigo discusses the problems with software-defined storage and how SDS management may be more complex than it appears. Continue Reading


By Dan Ring News Sep 29, 2015

Workday debuts learning management software

At Workday Rising 2015, the HCM vendor says Workday Learning can suggest content for employees, and its retention tool can preserve talent at risk of quitting. Continue Reading


By George Lawton Manage Sep 28, 2015

How to introduce data security management into the cloud

Enterprises are adopting mobile and cloud computing rapidly -- raising concerns about data security management. George Lawton explores how IT can address those challenges. Continue Reading


By Adam Bertram Manage Jul 09, 2015

Manage multiple servers with PowerShell Server Manager

PowerShell Server Manager allows administrators to manage multiple servers, Windows roles and features -- all from a single console. Continue Reading


By Cliff Saran Sep 24, 2015

Why businesses are failing on information management

The smartest organisations maximise the use of data they collect, but the majority are being held back Continue Reading


By Brad Irby Evaluate Sep 22, 2015

Microservice architecture: What app managers should know

Microservice architecture is gaining popularity among app managers, but what are the pros and cons of this approach? Brad Irby explains in this tip. Continue Reading