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By Scott Sachs Evaluate Sep 01, 2015

Call routing practices focused on customer journey

Demographic-based call routing has refocused old techniques to provide the best customer journey. Continue Reading


By Shaun Sutner Manage Aug 20, 2015

Late-stage best practices for implementing ICD-10

In a two-part Q&A PointClickCare ICD-10 expert, Genice Hornberger, explains what providers should do in the last phases of implementing ICD-10. Continue Reading


By Linda Endersby Aug 19, 2015

Industry best practice sales advice available to channel

CompTIA adds to its skills crusade with new sales toolkit Continue Reading


By Barry Wilderman Manage Aug 18, 2015

Buying software? Budgeting best practices come first

To ensure a smart choice, an expert explains the five pillars of budgeting best practices that your company should consider before evaluating budgeting automation software. Continue Reading


By Spencer Smith News Aug 07, 2015

NGenx adapts channel program to MSP business practices

A longtime player in the agent and telco space, nGenx is courting managed service providers with an enhanced partner program; plus, more IT channel news from the week. Continue Reading


Get Started Jul 29, 2015

Learn strategies, best practices for cloud-based backups

Cloud backups offer opportunities and present unique challenges, so this Essential Guide gives pros and cons about cloud backup and disaster recovery. Continue Reading


By Valerie Silverthorne Evaluate May 22, 2015

Implementing AWS security best practices

AWS has improved its security features and offers a slew of resources for hardening its cloud. But admins still play a part in preventing breaches. Continue Reading


Jul 27, 2015

Don't wait for EU regulation to practice good data ethics

The EU is working hard to achieve a unified law on data ethics and privacy, but companies should look beyond just complying with the law to gain consumer trust Continue Reading


By George Lawton Manage Mar 13, 2015

Best practices for implementing BRM

BRM is being leveraged by enterprises in order to enhance agility and communication. Continue Reading


By Margaret Jones Manage Jul 22, 2015

Ten virtualization best practices not to be trusted

Best practices are supposed to stop admins from making major missteps, but these 10 oft-repeated tidbits are just bad advice. Continue Reading