Searching all of TechTarget| 3,217 results for "selfservice"


By Scott Sachs Manage Apr 27, 2016

Why is customer self-service critical for contact centers?

Contact centers have embraced and improved self-service options like conversational voice response systems and mobile websites -- but there are still some challenges with the tech. Continue Reading


By Jim Mortleman Dec 21, 2015

The secrets of self-service success

As more organisations explore self-service IT systems, we look at what it takes to use the technology effectively Continue Reading


By Brian McKenna News Apr 04, 2016

Data workers and the necessity for the self-service analytics revolution

This is a guest blogpost by George Mathew, president & COO, Alteryx In recent years, we've seen a trend line for data volumes and velocity to go up, and to the right. This continued growth has ... Continue Reading


By Robert Bamforth Dec 07, 2015

How to free your business and staff with self-service

Introducing self-service IT can improve efficiency and hand control to the employee – so long as it’s done right Continue Reading


By Allen Bernard Evaluate Dec 02, 2015

MicroStrategy 10 promotes self-service analytics

The MicroStrategy 10 analytics and BI platform lets users tap into data from a variety of sources to create and distribute customized reports. Plug-ins can extend functionality. Continue Reading


By Scott Sachs Get Started Feb 25, 2016

Is customer self-service replacing contact center service?

Helping customers help themselves through self-service can reduce costs, but your self-service strategy should include monitoring and supporting internal operations, expert Scott Sachs advises. Continue Reading


By Allen Bernard Evaluate Nov 24, 2015

Logi Analytics provides self-service analytics

Logi Vision and Logi Info self-service analytics products enable users to perform reporting and dashboarding, scorecarding, search, ad hoc queries, OLAP and data discovery. Continue Reading


By Craig Stedman News Feb 05, 2016

Tech teams stop fighting self-service BI technology, users

At the 2016 TDWI Executive Summit in Las Vegas, business intelligence managers detailed moves by their organizations to embrace self-service BI tools -- and the benefits that followed. Continue Reading


Feb 03, 2016

A Computer Weekly buyer’s guide to employee self-service

Self-service IT can improve efficiency and pass control to employees. In this 13-page buyer’s guide, Computer Weekly looks at why IT departments should adopt new ways of delivering applications to employees and how... Continue Reading


By Ed Burns News Oct 30, 2015

Adoption of self-service BI tools requires convincing

Getting business users to move away from spreadsheets toward dashboards can be challenging, but pays off in the end when departments collaborate more. Continue Reading