Business process optimization (BPO) News
March 23, 2017
This is a guest blogpost by Stuart Wells, Chief Technology Officer, FICO. Recent research by Industry Week found that 73% of manufacturing companies recognise the potential benefits of successful ...
July 20, 2016
Businesses are struggling to modernize their processes because they can't figure out how to approach mobile app development, Gartner says.
June 17, 2015
Andy Wasser of Carnegie Mellon says robotic process automation is not a big-bang technology, but its implications for BPO/ITO are huge.
June 16, 2015
Cloud service brokers tackle a multitude of important tasks that can make or break a move to the cloud.
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In this video excerpt from Ken Lewis' webcast on using BPM for business outcomes, learn the key characteristics of businesses that place the highest priority on product leadership. Continue Reading
Predictive modeling is great for optimizing operations to the current business environment, but a Harvard professor says its value diminishes in the face of disruptive innovation. Continue Reading
Business Process as a Service (BPaaS) is a form of business process outsourcing (BPO) that employs a cloud computing service model. Continue Reading
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Business velocity has changed the approach to service delivery and the IT value stream. Achieving 'fast flow' through optimization of IT processes can enable better, faster IT. Continue Reading
In this video interview, 2015 MIT Sloan CIO Leadership Award winner Michael Nilles discusses why a company-wide effort is needed for enterprises seeking successful digital transformation. Continue Reading
Companies miss the boat in building an omnichannel customer experience if they focus first on technology. They need to start with business objectives. Continue Reading
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Managed services providers are seeking the right mix of automated tools to boost efficiency, optimize business processes and reduce the cost of delivering services to customers. Continue Reading
Expert Joseph Granneman explains important business skills information security pros need -- and how to acquire them -- as the discipline matures. Continue Reading
Harvey Koeppel makes the case that BPM and BPO are evolving and converging and will permanently change the way we work. Continue Reading
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Unified communications and collaboration have merged with social software to create collaborative communications. Continue Reading