November 10, 2017
In UC news, business partnerships are in question after CenturyLink's merger with Level 3. Meanwhile, RingCentral announces third-quarter revenue.
October 13, 2017
In UC news, Arkadin announces integrations with Cisco Spark and WebEx that support cloud-based telephony, while Box unveils machine learning tools to digitize and automate workflows.
June 22, 2017
Zoom is offering its cloud-based video conferencing service on Cisco hardware through its integration app, Zoom Connector. Zoom's service competes with Cisco WebEx.
March 28, 2017
Microsoft has added call management features to Skype for Business telephony. The company introduced the improved version of the cloud-based software at Enterprise Connect.
CaaS Get Started
Bring yourself up to speed with our introductory content
Whether you're wondering how to work with communications API vendors or looking to take a deeper dive into the technology, this quiz will test your API aptitude. Continue Reading
Video conferencing systems are no longer bulky, on-premises behemoths; learn what's new and how to choose the best video conferencing for your company. Continue Reading
Communications platform as a service (CPaaS) is a cloud-based service that allows organizations to add real-time communication capabilities like voice, video and messaging to business applications by deploying application program interfaces (APIs). Continue Reading
Evaluate CaaS Vendors & Products
Weigh the pros and cons of technologies, products and projects you are considering.
As more organizations move their communications infrastructure to the cloud, session border controllers must follow suit. In 2016, nearly 40% of North American business users were using some form ... Continue Reading
The Mitel-Polycom-Siris love triangle was the UC story of the summer last year. Now, a year later, what has transpired? How was Polycom's year under Siris ownership? Continue Reading
When downtime occurs, an API service-level agreement should pinpoint customer and vendor responsibilities. Enterprises will need to monitor their API SLA closely. Continue Reading
Learn to apply best practices and optimize your operations.
To run Docker containers in production, you need to design a Docker container architecture that best meets your needs. Chris Tozzi explains what that takes when running at scale. Continue Reading
By embedding video communications into business applications, CPaaS technology can help enterprises untangle collaboration complexities and boost user engagement. Continue Reading
Communications platform as a service, or CPaaS, can fortify business processes. But IT leaders need to educate internal developers on the availability of these emerging tools. Continue Reading
Problem Solve CaaS Issues
We’ve gathered up expert advice and tips from professionals like you so that the answers you need are always available.
Organizations need to consider several factors when debating using on-premises or cloud video conferencing. Learn how to evaluate the deployment options for enterprise video. Continue Reading
Ethernet as a service, or the Third Network, aims to deliver faster services to users across carriers and providers, but what are the risks? Network security expert Kevin Beaver explains. Continue Reading
If IT departments are moving so much to the cloud, why has it been so challenging for cloud communications providers to win enterprise customers? Continue Reading