Customer support applications News
July 17, 2017
Organizations don't want to go through the headache of involving multiple vendors in their VDI environment, so vendors aim to mitigate this and other negative aspects of VDI.
May 31, 2017
Two award-winning CIOs talk about how they helped forge a digital path for their companies and, in the process, became partners to the business.
March 23, 2017
Showing incremental improvement and investing over time are keys to successful cloud implementations, especially in government.
February 24, 2017
In UC news, Fuze integrates its cloud communications platform with customer service systems, and BroadSoft's quarterly revenue rises, but profits tumble.
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Many sales reps still take a traditional approach to sales, and they reject sales data. But here's how sales analytics can make organizations more efficient and improve sales. Continue Reading
When it comes to enhancing customer experience with the internet of things, it's all about striking the right balance. Continue Reading
Funnel analysis is a way to measure and improve the performance of customer interactions in a step-wise progression from the initial customer contact to a predetermined conversion metric. Continue Reading
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Investments in AI chatbots can pay off for businesses, but customer service teams still need to keep people around to handle complex issues and provide emotional empathy and an engaging voice. Continue Reading
ENKI, a managed cloud services provider, has developed a series of applications using Agiloft's customizable business software applications platform. Continue Reading
By implementing customer relationship management tools, organizations have the potential to make significant improvements in marketing efficiency, sales and customer service. Continue Reading
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The new Fiori user experience makes it easier to access applications and support services, but product-specific support still needs a more customer-centric approach. Continue Reading
Contact centers are searching for ways to bring efficiency to their processes without sacrificing customer-service quality. Chatbots offer one avenue. Continue Reading
Here's why the Salesforce Service Cloud and its console are designed to make customer service and support more efficient and intuitive. Continue Reading
Problem Solve Customer support applications Issues
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Quality assurance professionals need to start thinking about bringing business along for the ride. Expert Amy Reichert offers tried-and-true advice to get started. Continue Reading
Social engineering emails targeted at customer service staff have led to the spread of the August malware. Expert Nick Lewis explains how to identify and mitigate these attacks. Continue Reading
Good vendor support must be predictive, agile, interactive and dynamic. Red Hat claims its support is all of that, but not everyone agrees. Continue Reading