Help desk News
August 24, 2016
Having firmly established itself in the IT service management business, ServiceNow hopes its workflow platform will bring the same level of success in IT operations management.
June 29, 2016
In this day and age, it's not just the techie guy at the helpdesk who know what the numbers and dots posted on the bus mean. Clearly, the bus driver here is on the game. And most Y-gens will ...
April 08, 2016
In UC news, Zendesk integrates with Office 365 Groups for customer service collaboration. Also, a report on mobility trends reveals that security concerns are effecting adoption.
April 06, 2016
There's a role for IT operations in a DevOps environment, but it will look and feel different from the traditional IT job description.
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With a technology as new as hyper-converged infrastructure, it seems odd to be talking about the likelihood of significant changes in its development. Still, the future of HCI is beginning to take shape in ways that are more than mere incremental adjustments. Change is on its way -- and it looks like it's in a hurry.
How can it be that the next wave of HCI innovation is already rolling in? Are the standard HCI product offerings already about to be overtaken?
The cover story in this issue of Modern Infrastructure looks at these questions, examining how container-driven bundles and pay-as-you-go options could change how the future of HCI takes shape. If such innovations don't supplant the standard HCI appliance business model, they may at least create fresh approaches to HCI delivery and support.
HCI has won early acceptance more quickly that many predicted, and vendors sense a big opportunity ahead. To capitalize, they are looking to address some of the key objections potential buyers raise. Greater flexibility in how HCI is configured and sold could be welcome news to IT organizations put off by the current options. And the ability to pay for what's being used as opposed to what's built into a particular appliance could change the minds of some skeptical decision-makers.
Startups in the still-young market are looking to distinguish themselves by modeling their offerings on cloud services and incorporating container technologies. Vendors seen as the established players in the market may already be looking over their shoulders.
Hyper-converged infrastructure isn't a traditional IT product, so maybe it makes sense that the future of HCI will veer from the expected path.Continue Reading
It's easy with IT troubleshooting to head down a path that makes sense, with certain assumptions. But IT users and technology are unpredictable combinations. Continue Reading
IT operations are the processes and services administered by an organization’s information technology (IT) department. As such, IT operations include administrative processes and support for hardware and software, for both internal and external clients. Continue Reading
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When evaluating VDI management and monitoring tools, buyers must look for solid troubleshooting, load testing and capacity planning features to choose the most fitting tool. Continue Reading
Heavy equipment manufacturer Rotobec finds Salesforce Desk integration gives service staff the ability to aid sales efforts across 35 countries. Continue Reading
While allowing end users to access Exchange from multiple devices usually won't affect the server, it can quickly drive up licensing costs and help desk calls. Continue Reading
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Electric supply firm Graybar improved help desk operations and app performance for its SAP Suite on HANA system when it got the real story on usage from Knoa analytics software. Continue Reading
In a DevOps shop, the help desk is just as important as every other group. Give them the resources they need to keep users up and running -- before you're out of a job. Continue Reading
IT can't remain a reactive cost center and cheerful help desk, but must become a competitive, cutthroat service provider and powerful champion of emerging disruptive technology. Continue Reading
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When users run into issues that make them turn to the IT help desk, they expect quick, efficient service that gets them back to work. That starts with easy access to IT resources. Continue Reading
VDI has many benefits, but it will also open the flood gates for help desk questions from users: Why can't I login? Where am I printing? IT better have the answers. Continue Reading
Learn how a smooth migration to Exchange Online not only keeps end users happy, but also minimizes IT help desk calls. Continue Reading