May 12, 2017
IT pros can easily list off CMDB benefits. But when it comes to convincing the business to pay for a CMDB implementation, you'll need to discuss ROI.
December 01, 2016
Most IT pros know what a CMDB is, but mastering the database and asset management is difficult -- though not impossible.
June 03, 2016
With Practitioner, ITIL targets a more digestible and flexible change management implementation. Is it a good compromise between traditional IT and DevOps?
April 27, 2015
At RSA Conference 2015, a pair of DevOps proponents explained why the nascent movement to integrate development and IT operations staff pays security dividends.
ITIL Get Started
Bring yourself up to speed with our introductory content
If you've ever felt as if you're swimming against the tide to understand IT service management, 'TRIM: The Rational IT Model' serves up a 101 course. Continue Reading
An effective configuration management system that documents critical IT systems and services is a crucial prerequisite to successful incident response processes. Continue Reading
SN blogs: How can SDN be used to fortify network security? And is it time to be worried about software libraries? Continue Reading
Evaluate ITIL Vendors & Products
Weigh the pros and cons of technologies, products and projects you are considering.
The idea of aligning IT with business needs has been around as long as tech itself. But enterprises still struggle with siloed hardware, security and cloud applications. Continue Reading
CIOs don't sign on to large IT outsourcing deals expecting them to go bad, so what accounts for the high failure rates? Andy Sealock offers a game plan for de-risking your deal. Continue Reading
As the real estate motto goes, what matters is 'location, location, location.' The same goes for your data when it comes to network latency. Continue Reading
Learn to apply best practices and optimize your operations.
Don't let the horrors of ITSM implementations gone wrong turn your IT organization away from quality control and improvement. Discerning ITSM adopters know that the more frameworks there are, the merrier. Continue Reading
When an important application goes down, you'd better have the right IT incident management processes and procedures in place to fix it. Continue Reading
In a DevOps organization, can you still set boundaries? How do you pick the right tools? Learn from these experiences before you make the switch. Continue Reading
Problem Solve ITIL Issues
We’ve gathered up expert advice and tips from professionals like you so that the answers you need are always available.
The Office of Personnel Management security breach rocked the IT industry. Here's what should be done to make sure it doesn't happen again. Continue Reading
Promised cost savings, alignment with business, and operational efficiency are encouraging more organizations to take up ITIL service management. Continue Reading
Applying lean principles to IT services management not only helps CIOs cut the fat, but find a balance for continuous service improvement. Continue Reading