Incident managment News
November 29, 2017
A new research report from Quocirca, Damage Control – The impact of critical IT incidents, shows the scale of the challenge faced by organisations as they struggle to address the volume of ...
November 22, 2017
The Uber data breach episode is another black eye for the ride sharing company, but the cover up raises troubling implications for the infosec community.
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Enterprises face potential threats every day, whether it's an office shooting or cyberattack. Critical communication tools, however, can help protect employees and operations. Continue Reading
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When an IT incident arises, the focus is often on what admins can fix in the moment, but unflappable organizations make process improvement the final step of issue resolution. Continue Reading
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Try other avenues first, but then prepare an SAP support ticket that will clearly describe and recreate your incident, so SAP can assign it to the right experts. Continue Reading
No one notices when there's a solid IT incident management response process in place, but everyone notices when there's not. Improve how you handle issues in three steps. Continue Reading