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  • Mastering the art of managed communications

    Managed communications is a staple for many managed services providers, and, oddly enough, one of the more challenging services to deliver. Deciding which of the many managed communications services will best match your customers' needs is no easy task. Further, it's not always clear how your business can stand out and add value in the highly competitive marketplace.

    Whether you're looking to jump on the managed communications bandwagon or brush up your current business approach, this three-part guide can help you succeed. We break down the complex range of unified communications services to show you how you can steer your customers toward the most beneficial mixes of services. We also reveal the challenges and common pitfalls managed services providers can encounter. Finally, we offer expert recommendations for breaking into the managed email market and differentiating your services from your competitors'. Continue Reading

  • Transitioning to Office 365 with ease

    Microsoft's Office 365 has made significant waves since its 2011 release, as enterprises have heard about the many benefits of the cloud-based services as adoption success stories have come to the surface. Still, there are organizations that have yet to make the transition.

    The increased number of applications available for Office 365 -- the overall breadth and capability of the technology is significant -- has provided admins and IT staff with a lot of homework. However, if a successful move is made, it could ease a number of functions for all employees. This three-part guide explains how to pull off a move to Office 365, reviews the potential complications and suggests ways to avoid downtime. Whether it is the 365 MFA function, access to cloud-hosted services or updated office applications, IT needs to know how to implement Office 365 into an infrastructure.

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  • How do you effectively transition from PSTN to VoIP?

    Expert Chris Partsenidis offers guidelines for a smooth and successful PSTN to VoIP migration. Continue Reading

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