Staff retention News
November 22, 2016
Executive coach Michelle Lederman schooled the audience at SIMposium 2016 on the three leadership tenets of the relationship-driven executive.
March 10, 2016
An annual Deloitte survey of business and HR leaders found that HR analytics, learning and engagement are among the most important human capital trends of 2016.
December 18, 2015
Rackspace CTO John Engates talks about Rackspace cloud plans for 2016, as well as broader issues around addressing the talent gap and workload portability.
December 17, 2015
Looking to sharpen your analytics programs in the new year? Follow this cheat sheet on how to win with analytics in 2016.
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Channel firms must rethink their recruitment techniques to win in today's competitive job market. Get tips for updating your channel recruitment strategy and retaining talent. Continue Reading
With cognitive computing, the internet of things is coming of age, enabling a new generation of buildings that are better for humans and for the planet. Continue Reading
Companies are now on a constant hunt for competitive edge via analytics. What they may not know is that descriptive analytics aids in the realm of employee retention strategies. Continue Reading
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Introducing analytics to human resources may sound like a move away from the personal nature of HR. But as detached as numbers can seem, data can help HR personnel and managers make more informed decisions about their employees. And after years of talk, HR analytics is becoming a reality, with major vendors introducing software that analyzes internal and external data to help managers make decisions about whom to hire, promote and more.
This three-part handbook explores the possibilities of HR analytics. First, news writer Dan Ring talks with Marsh & McLennan's HR business intelligence director Paul Seo about the culture change needed to prepare for analytics projects. Next, contributor Albert McKeon talks to industry experts about getting past the challenges presented by HR analytics. Finally, Ring returns with an interview with consultant Josh Bersin that covers why and at what rate talent analytics is catching on.Continue Reading
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Emilio J. Castilla, a professor at MIT, urges executives to use data for decisions about employees, instead of relying on intuition, experience or advice. Continue Reading
An HCM system can help HR bring employee recruitment and retention to new heights. Unfortunately, many companies get implementation wrong. Here's how to do things correctly. Continue Reading
Talent management software can help contact centers make more technology-driven decisions to better judge recruiting and agent retention practices. Continue Reading
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CIOs from Partners HealthCare and Harvard University discuss aspects of their talent retention strategies. Continue Reading
Expert Donna Fluss gives advice on the role of help desk supervisors, offers tips for best providing service and support and explains their relationship with call center management. Continue Reading
Call center expert Lori Bocklund answers a question from a workforce optimization (WFO) executive who asks whether there are industry standards for shrinkage, and how they can be used in the call center. Continue Reading