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  • Bots infiltrate IT help desk software

    IT support requires a great deal of perfunctory tasks and communications. You'll soon be able to hand off the routine to bot-based IT help desk tools and integrations. Continue Reading

  • HipChat

    Atlassian HipChat allows employees to collaborate, work as teams and manage goals, all in real time, whether they work in the same office building or are located around the world. Continue Reading

  • Microsoft Teams

    Microsoft Teams is a chat-based collaboration tool that is part of the Office 365 suite of services. Teams enables local and remote co-workers to work together in real and near-real time. It provides customizable workspaces and guest access to facilitate business-to-business (B2B) project management. Continue Reading

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Manage Team messaging

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  • Team chat applications face interoperability woes

    Team collaboration apps are booming among businesses. But a lack of interoperability is creating headaches for users who rely on multiple apps for internal and external collaboration. Continue Reading

  • How to prevent network downtime in the modern enterprise

    Today's enterprise network finds itself under unprecedented strain, with the number of connected devices and "things" increasing and end-user expectations of speed and performance growing. Meanwhile, as IT professionals strive to offer the latest and greatest technological services to customers, network resources don't always keep pace. Something has to give.

    Such a scenario is ripe for significant, unscheduled network downtime, and in the digital age, these outages come at large scale and enormous cost. Enterprises that have recently experienced major network downtime -- such as Delta Airlines and Salesforce -- have lost millions of dollars and suffered incalculable blows to their brands and reputations. Organizations simply can't afford outages like these in today's digital-first business environment. In this edition of Network Evolution, we explore the dynamics of the modern outage, and how enterprises can minimize their risk of network downtime.

    Also in this issue, we take a look at evolving automation tools and how they can make network managers' lives easier. And finally, we'll tell you what you need to know about Cisco's new digital whiteboard, Spark Board, and how it stacks up against Microsoft's Surface Hub.

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  • What features do you need in an EMM tool?

    Enterprise mobility management products evolved from different types of mobility management tools, and so can vary greatly. Review capabilities and features you’ll want to consider before you buy. Continue Reading

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