Virtual assistant News
April 05, 2017
Artificial intelligence apps provide invaluable insights and assistance for a host of business processes, and today's uses are just the tip of the iceberg.
March 30, 2017
By offering an inexpensive cloud-based contact center product, Amazon hopes to monetize its own software in a new growing market.
January 06, 2017
Artificial intelligence and the internet of things were big at this year's extravaganza. Here's what IT chiefs need to know.
December 23, 2016
Artificial intelligence applications were all the rage in 2016, but while some delivered impressive results, others didn't work quite as well as developers planned.
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There are several current and emerging uses for bots in healthcare beyond scheduling appointments, such as providing patients with access to lab results or a list of medications. Continue Reading
Cortana, Microsoft's virtual assistant, debuted in Windows Phone 8.1 and is included in Windows 10. Users can schedule events, set reminders, plan navigation and more with Cortana. Continue Reading
An artificial personality is a collection of characteristics, tendencies, behavioral quirks and backstory related to some AI simulation of a human, such as a chatbot or a digital assistant. Continue Reading
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New AI platforms have given life to chatbots that decipher customer intents so well, chances are you've carried on an email conversation with one and were never the wiser. Continue Reading
As the amount of data grows exponentially and computing power strengthens, now is the time for business applications to get a boost from artificial intelligence. Continue Reading
Though still in early days, the nexus of artificial intelligence and unified communications is emerging, as AI tools could help streamline collaboration processes. Continue Reading
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Workplace collaboration tools are becoming an integral part of efficient teamwork -- and the software is finally catching up. Continue Reading
AI expert Josh Sutton lays out the three main ways that companies can use artificial intelligence systems for business advantage. Continue Reading
Artificial intelligence used to be the province of academia. But today, flavors of it, like Microsoft AI, are having a real-world impact on work. Continue Reading
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Bots can help companies apply ambient computing to smart devices, but before doing so the issue of bot brawls must be solved. Continue Reading
To keep pace with customer expectations, contact centers must evaluate their technologies and make some difficult decisions about investments in the tools they've used for years. Continue Reading
It might be all over the news, but IBM's megacomputer Watson isn't the be-all and end-all in virtual assistant technology. Continue Reading