Avaya Inc News
May 18, 2018
Cloud contact center vendors are getting more aggressive about artificial intelligence. Five9, 8x8 and Dialpad made headlines this week with new contact center AI initiatives.
May 11, 2018
Avaya reported a net loss of $130 million last quarter, but the vendor still appears largely on track to hit its annual targets. Avaya cloud revenue rose modestly as a percentage of total earnings.
April 27, 2018
Avaya will add intelligent call routing to its contact center platforms. The vendor is partnering with Afiniti, which uses artificial intelligence to match customers with agents.
March 14, 2018
The new Avaya Mobile Experience helps contact centers manage incoming calls from mobile phones. Analysts said the latest service could help reduce costs.
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