Inc Inc News

  • November 19, 2018 19 Nov'18

    Zendesk CRM moves beyond customer service into CX

    Zendesk moves on from focusing solely on customer service by adding analytics, sales force automation and CRM capabilities, while also providing third-party integrations on AWS.

  • November 13, 2018 13 Nov'18

    SAP CX move with Qualtrics challenges Salesforce, Oracle

    By acquiring Qualtrics, SAP is expanding beyond ERP and entering the CX space, challenging market leaders Salesforce, Oracle and Adobe. It also is expanding its HR tech suite.

  • October 17, 2018 17 Oct'18

    Pipeline podcast ranges over Dreamforce news

    Einstein Voice, Customer 360, Salesforce partners and all things Dreamforce. The Pipeline podcast takes on these developments and takes an inside look at Salesforce Tower, too.

  • September 28, 2018 28 Sep'18

    AWS month in review: More for hybrid cloud architectures

    September was a low-key month for AWS, even though it rolled out more than 70 updates to its platform. AWS advancements in September were a lot of the standard fodder: services expanded to ...

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