Bryant Downey Contributor - SearchCRM Bryant Downey’s Most Recent Content By year: 2002 2001 Filter by topic: Call center agent Call center manager Call center software Call center speech technology Evaluating CRM software Vertical CRM software SearchCRM Using voice recognition 07 Oct 2002 SearchCRM Blueprint for a proposed call center 06 Sep 2002 SearchCRM Measuring call center abandon rates 05 Jun 2002 SearchCRM Exploring U.S. call center industry standards 05 Jun 2002 SearchCRM Evaluating e-mail customer service 29 Apr 2002 SearchCRM CIC trends in pharma industry 29 Apr 2002 SearchCRM What is first call resolution? 05 Apr 2002 SearchCRM Low cost solutions for small call centers 01 Feb 2002 SearchCRM Hosted vs. premise based contact center solutions 14 Jan 2002 SearchCRM Call centers in underdeveloped countries 03 Jan 2002 SearchCRM Customer interaction centers in 2002 14 Dec 2001 SearchCRM IVR menu systems - Traditional vs. Automatic Speech Recognition 12 Nov 2001 SearchCRM Finding local call centers 30 Oct 2001 SearchCRM Call centers in health care industry 19 Oct 2001 SearchCRM Multi-channel customer support 19 Oct 2001 SearchCRM Developing a customer support department 03 Oct 2001 SearchCRM The role of the call center team leader 25 Sep 2001 SearchCRM On-hold messaging, IVR and centralized 800#s 06 Sep 2001 SearchCRM Balancing quality with quantity 29 Aug 2001 SearchCRM Call center reporting software 29 Aug 2001 SearchCRM Remote call center agents 22 Aug 2001 SearchCRM Call center performance metrics 22 Aug 2001 SearchCRM Finding European customer contact centers 22 Aug 2001 SearchCRM Call center vs. contact center 26 Jul 2001 SearchCRM Evaluating RFPs 18 Jul 2001 SearchCRM Pricing outsourced contact centers 29 May 2001 SearchCRM Call center management package and workflow information 08 May 2001 SearchCRM Is voice over IP ready for today's call centers? 10 Apr 2001 SearchCRM Benchmarking information for customer contact centers 23 Mar 2001 SearchCRM Location for call center 06 Mar 2001 SearchCRM Helping contact centers manage e-mail load 20 Feb 2001 SearchCRM What is first call resolution? 05 Apr 2002 SearchCRM Exploring U.S. call center industry standards 05 Jun 2002 SearchCRM Measuring call center abandon rates 05 Jun 2002 SearchCRM The role of the call center team leader 25 Sep 2001 SearchCRM Balancing quality with quantity 29 Aug 2001 SearchCRM Call center performance metrics 22 Aug 2001 SearchCRM Call center vs. contact center 26 Jul 2001 SearchCRM Call center management package and workflow information 08 May 2001 SearchCRM Benchmarking information for customer contact centers 23 Mar 2001 SearchCRM Location for call center 06 Mar 2001 SearchCRM Blueprint for a proposed call center 06 Sep 2002 SearchCRM Evaluating e-mail customer service 29 Apr 2002 SearchCRM Finding local call centers 30 Oct 2001 SearchCRM Call centers in health care industry 19 Oct 2001 SearchCRM Call center reporting software 29 Aug 2001 SearchCRM Remote call center agents 22 Aug 2001 SearchCRM Helping contact centers manage e-mail load 20 Feb 2001 SearchCRM Using voice recognition 07 Oct 2002 SearchCRM On-hold messaging, IVR and centralized 800#s 06 Sep 2001 SearchCRM Low cost solutions for small call centers 01 Feb 2002 SearchCRM IVR menu systems - Traditional vs. Automatic Speech Recognition 12 Nov 2001 SearchCRM Evaluating RFPs 18 Jul 2001 SearchCRM CIC trends in pharma industry 29 Apr 2002
