Carol Parenzan Smalley SearchCRM Carol Smalley’s Most Recent Content By year: 2000 Filter by topic: CRM strategy Customer loyalty and retention Evaluating CRM software Marketing management and strategy Online customer service SearchCRM Putting the P in CRM: Partner relationship management 09 Oct 2000 SearchCRM CRM project management: From the IT perspective 19 Sep 2000 SearchCRM Relationship technologies: Combining customer knowledge with information technology 07 Sep 2000 SearchCRM The 12 impacts of technology on sales and marketing 10 Aug 2000 SearchCRM Overlooked opportunity: The win back customer 17 Jul 2000 SearchCRM Putting the P in CRM: Partner relationship management 09 Oct 2000 SearchCRM Overlooked opportunity: The win back customer 17 Jul 2000 SearchCRM CRM project management: From the IT perspective 19 Sep 2000 SearchCRM The 12 impacts of technology on sales and marketing 10 Aug 2000 SearchCRM Relationship technologies: Combining customer knowledge with information technology 07 Sep 2000
