Michael Ybarra SearchCIO Tom Kaneshige is a former senior features editor at CIO Decisions. Michael Ybarra’s Most Recent Content SearchCIO Creating a Shared Services Organization 01 Nov 2007 SearchCIO Roadmap to a Disaster Recovery and Business Continuity Plan 01 Oct 2007 SearchCIO How Outrigger Bounced Back With New IT Systems, Business Processes 01 Sep 2007 SearchCIO Making the Case for Outsourcing Call Centers 01 Dec 2006 SearchCIO Where's the Beef? Health Clubs Fight Member Churn 01 Dec 2006 SearchCIO Disparate Systems, Lack of Interoperability Pose Problems for Builders 01 May 2006 SearchCIO Resurging Business Challenges Hotel IT Systems 01 Jan 2006 SearchCIO The Long Road Back 01 Jan 2006