MicroScope – September 2021: Stepping forward after Covid

The lasting impact of coronavirus

Life is starting to move back towards a more normal footing, but will things ever be quite the same in the channel? Billy MacInnes reports

Disaster recovery for SMEs

Stephen Pritchard looks at key disaster recovery considerations for SMEs, including why backup is not enough, how to create a disaster recovery plan, best-practice DR testing and DR as a service

CCaS is role model for contact centre of the future

Anne-Meine Gramsma, chief commercial officer at ContactCenter4All, discusses the case for shifting to cloud-based contact centre-as-a-service solutions