The Atlassian Approach to ESM

“Enterprise Service Management – often referred to as ESM – is the extension of IT Service Management (ITSM) practices to service teams across an organization,” this e-book by Atlassian explains.

Along with exploring the rise of Enterprise Service Management, the 41-page book breaks down its ROI and introduces one approach to ESM: Jira Service Management.

Read on to discover:

• Jira Service Management’s 6 key ESM features, including advanced forms and conversational ticketing
• How the tool can support HR, product marketing, web teams and more
• Customer success stories at Box and Yale School of Management
• And much more