Delivering A Seamless Contact Centre Experience for one of the Biggest Fundraisers in Victoria

In 2021, due to COVID-19 restrictions, one challenge faced by the Good Friday Appeal was the location and setup of the phone room.

Take this survey and learn why, with limited access to the site until close to the event, Telstra along with the team made the decision to run the phone room with the help of a cloud-based contact centre solution - Telstra Contact Centre Genesys Cloud.