35-page e-book: How to measure the value of your CX

To optimize your customers’ experiences, you first need to track and learn from those experiences.

This 35-page e-book, Outcome-driven Teams: Measuring the Value Your Customers Experience, is here to help.

Split into 3 parts – vision and planning; mapping and assessment; and instrumentation and highlights – the book serves as a guide to:

• Waterfall and Agile approaches
• Dependency mapping
• Value engineering
• And much more

Read on to access the complete insights.