Research Content|26 Feb 2024

Balancing Human And Digital: Are Banks Losing Touch With Customers?

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Today, banks are challenged to balance human engagement and digital interactions – a high-wire act, Avanade explains in this research report.

So, why is the pursuit a challenging one, and how can your bank successfully approach it?

Dive into the 18-page report to discover:

  • Top challenges to blending human and digital throughout the customer journey
  • Common roadblocks for customer-facing staff
  • 6 recommendations for balanced engagement
  • And more

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