Balancing Human And Digital: Are Banks Losing Touch With Customers?

Today, banks are challenged to balance human engagement and digital interactions – a high-wire act, Avanade explains in this research report.

So, why is the pursuit a challenging one, and how can your bank successfully approach it?

Dive into the 18-page report to discover:

• Top challenges to blending human and digital throughout the customer journey
• Common roadblocks for customer-facing staff
• 6 recommendations for balanced engagement
• And more