Behavioral health center leverages HIE to drive patient-centered care

This case study explores how United Services, a behavioral health center in Connecticut, uses the state's health information exchange (HIE) to enhance patient-centered care. By connecting to the HIE, United Services gained streamlined access to client information, eliminating the need to contact multiple providers. The HIE provides real-time alerts, enabling quick responses to client needs, such as emergency visits or hospital discharges. This helps identify issues and intervene promptly. The HIE data also helps United Services identify community health trends, like increased overdoses, allowing collaboration with other providers and advocacy for resources.