Explore alternative enterprise software support options to optimize costs

The advent of cloud computing and Microsoft's shift to a subscription model have impacted the Microsoft support services market. This Gartner guide examines:

• Rising costs of support options, prompting organizations to seek affordable third-party alternatives
• Growing market share of third-party support providers, projected to reach 25% by 2027
• Considerations for evaluating third-party options, including service scope, industry adoption, and pricing
• A five-step process to assess third-party providers against your organization's needs and risk tolerance

Organizations can save 30-60% on support costs by using credible third-party providers. Read the guide to optimize your strategy.