Unlock AI-powered insights to enhance your IT support efficiency

TeamViewer's AI-powered Session Insights revolutionizes IT support by automating session documentation and offering analytics for faster issue resolution and improved customer satisfaction.

Key benefits include:

• Automated summarization and smart tagging for efficient case management
• Analytics to identify trends and optimize performance
• Enhanced team efficiency through knowledge sharing
• Reduced mean time to resolution (MTTR) and increased case handling
• Better SLA compliance and proof-of-service

The feature integrates with Microsoft Teams and ServiceNow, enhancing remote support. TeamViewer ensures data security with robust encryption and anonymization.