ROI report: The financial impact of IBM Instana Observability

IBM commissioned Forrester Consulting to conduct the Total Economic Impact™ (TEI) study by interviewing four clients about the value of their investments in IBM Instana. Based on the in-depth client interviews, Forrester constructed a single composite organization that aggregated the representatives’ experiences with using the Instana platform.

Looking at the composite organization, many quantifiable benefits were identified, including the following three-year financial impact:

• Achieved an ROI of 219%
• Reduced the developer time spent troubleshooting by 90%
• Reduced mean time to repair by 70%
• Reduced revenue-impacting incidents by up to 60%
• Improved operational efficiency by 40%