GenAI Use Cases for IT Services, App Dev, HR & More

Generative AI is revolutionizing business productivity and customer experiences. Organizations must strategically apply this technology for real value. This ServiceNow eBook shows how GenAI offers strategic advantages with workflow automation:

• IT Services: GenAI aids agents in resolving incidents, potentially doubling productivity.
• Customer Support: Summarizes cases to enhance resolution speed and satisfaction.
• HR: Frees agents from routine tasks for personalized support.
• App Development: Speeds coding with text-to-code for all developers.

Responsible AI implementation is crucial, with ServiceNow's platform integrating GenAI into workflows. Read the eBook to unlock GenAI's potential.