How AAA Northeast streamlined knowledge ecosystem with a centralized solution

AAA Northeast faced challenges after expanding, relying on fragmented knowledge sources that caused service bottlenecks.

By adopting Panviva, they:

• Centralized 3,000+ knowledge articles
• Cut update time from three months to one
• Standardized guidelines across their 24/7 operation
• Built a community board for remote agent support

Learn how AAA Northeast achieved efficiency through strategic knowledge management.