Key insights from IDC's 2024 IT Service Management report

The IDC MarketScape names Atlassian a Leader in the 2024 Worldwide IT Service Management Software Vendor Assessment. This report explores the ITSM landscape as organizations aim for digital transformation, balancing efficiency and employee experience.

Atlassian's strengths:

• Shared data across products
• Advanced automation and AI via Atlassian Intelligence
• Scalability for up to 20,000 service agents
• Above-average market growth in 2023

IDC advises considering:

• Organizational goals and growth
• Technology setup and priorities
• Trade-offs between scalability and complexity

Read the full analyst report for detailed ITSM market insights.