How Marriott consolidated its tech stack

As service demands broadened, and as Marriott diversified and grew its portfolio of brands, the company found its platform hadn’t kept up. Updates took months and the vendor footprint was too large, complicating the architecture with too many integration points and opportunities for failure.

In this case study, you’ll discover how Marriott was able to consolidate its tech stack and gain powerful interoperability with CXone. Read on now to learn how you can leverage the platform to reduce vendor complexity and enable flexible global scaling for your organization.