Exclusive Insight To Power Your Customer Service Strategy With AI and Automation

Forrester's 2025 Automation Predictions report outlines key developments:

• 25% of robotics projects will merge cognitive and physical automation, with AI enabling robots to handle unpredictable environments.
• Citizen developers will create 30% of AI-infused automation apps using their domain expertise.
• Implementation challenges will delay 25% of AI agent initiatives due to technical and integration issues.
• Generative AI will manage less than 1% of core business processes, mainly enhancing design and development.
• Employee support will drive over 50% of successful AI projects, especially in finance and healthcare.

Read the report now to learn more.