New research shows gap emerging between AI innovators and laggards

A divide is forming between CX Trendsetters embracing AI and CX Traditionalists lagging. Zendesk's CX Trends 2025 report shows 70% of consumers see a gap between companies using AI effectively and those that don't.

The report highlights five trends shaping customer experience:

• AI-driven autonomous service evolves beyond AI copilots
• Human-like AI agents build trust
• And 3 more

Trendsetters adopt AI tools nearly 4x faster than Traditionalists, achieving higher ROI. Read the report to learn how to lead in this AI-driven CX revolution.