Data, Online Delivery and the Search for Continual E-Commerce Improvement

This white paper explores how retailers use data and technology to enhance e-commerce delivery. Key insights include:

• AI is used to learn from delivery mistakes and optimize operations
• 80% of shoppers want at least four updates per order, but two-thirds of businesses fall short
• Returns management is evolving, with more retailers introducing fees
• Out-of-home returns are rising, with 30% preferring in-store returns
• Click & collect grows as retailers make it the default to improve economics

The paper emphasizes industry collaboration to achieve near-perfect delivery success. Discover how data-driven strategies can transform your e-commerce delivery operations.