How a mortgage lender saved millions with CX testing enhancements

A leading mortgage lender faced challenges transitioning to Cisco's Unified Contact Center Enterprise, expanding their CX team from 100 to 1,000 agents. They needed comprehensive testing, monitoring, and observability solutions.

After implementing Hammer's On-Demand QA and VoiceWatch services, they experienced immediate benefits:

• Complete visibility across the customer journey
• Automated tests running every 15 minutes
• Saved millions in potential downtime costs
• Reduced manual testing time

"Hammer is an insurance policy for us," noted their communications engineer, ensuring their complex system operates without disruption.

Discover the full journey in this informative case study.