Discover how agent experience is reshaping customer service today

The evolving field of Agent Experience (AX) is crucial in the contact center world, linking customer satisfaction and agent performance.

In "Hammering It Out," host Eric Day interviews Kelly Ronan, Hammer Edge Lead Architect, who shares insights on:

• The relationship between customer experience (CX) and agent experience (AX)
• Balancing technology investments in both areas
• The importance of prioritizing agent experience in modern contact centers
• Implementing AX management strategies

For contact center professionals, this discussion offers actionable insights on optimizing customer satisfaction and agent effectiveness.

Tune in to gain expert insights for transforming contact center management.