Mitel Announces General Availability of Mitel CX, Bringing its AI-Powered Customer Experience Platform to Enterprises Worldwide

Organizations today face pressure to modernize customer engagement as outdated systems hinder agility. With customer expectations shifting rapidly, businesses need flexible solutions to adapt. Mitel's AI-powered customer experience platform, Mitel CX, transforms engagement by blending AI efficiency with omnichannel capabilities. This hybrid solution can be deployed as hosted, on-premise, or CCaaS to provide customizable workflow automation with no-code tools, GenAI virtual agents resolving up to 90% of inquiries, intelligent analytics for deeper insights, and seamless integration with applications through open APIs. Discover how this platform can revolutionize your strategy in this white paper.