Product Overview|23 May 2025

Transform customer engagement with new AI-powered platform

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Organizations today face pressure to modernize customer engagement as outdated systems hinder agility. With customer expectations shifting rapidly, businesses need flexible solutions to adapt. Mitel's AI-powered customer experience platform, Mitel CX, transforms engagement by blending AI efficiency with omnichannel capabilities. This hybrid solution can be deployed as hosted, on-premise, or CCaaS to provide customizable workflow automation with no-code tools, GenAI virtual agents resolving up to 90% of inquiries, intelligent analytics for deeper insights, and seamless integration with applications through open APIs. Discover how this platform can revolutionize your strategy in this white paper.

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