The Aragon Research Globe^™ for the Intelligent Contact Center, 2025

The intelligent contact center landscape is transforming, with AI-based virtual agents essential for enhancing customer experience. Organizations must modernize customer support to address labor shortages and service demands.

In the Aragon Research Globe for Intelligent Contact Center 2025, analysts explore how 15 major vendors are innovating. The report offers insights into:

· The rise of virtual agents assisting agents and customers
· Knowledge lakes as foundational for AI implementation
· Industry-specific solutions for healthcare and financial services
· Agent Assist as an initial AI strategy

Review the report to understand the evolving ICC landscape and navigate digital transformation.