Contact Center Technology Migration Playbook

Migrating a contact center to the cloud requires planning, stakeholder alignment, and technical preparation. Organizations must address network infrastructure, system interdependencies, and ensure quality voice and video traffic while maintaining security and compliance.

This e-book offers a migration playbook for transitioning to a cloud contact center. It guides on assembling a project team, conducting audits, selecting implementation approaches, and preparing for go-live with minimal disruption. The guide covers:

· Key stakeholder roles
· Technical and network requirements
· Implementation options: provider-led, partner-led, or self-led

Review the e-book for insights to ensure success.