How one bank ensures proactive digital employee experience tracking

Financial institutions struggle with reactive IT operations, leading to poor visibility, inefficiencies, and compromised digital employee experiences. For one multinational bank, these issues hindered innovation and customer service.

This case study shows how Lakeside SysTrack transformed the bank's IT operations to proactive through digital employee experience monitoring, impacting business by:

· Collecting 10,000 data points every 15 seconds for unprecedented IT visibility
· Enabling faster issue resolution with a DEX-focused IT role
· Strengthening C-level alignment with clear service quality reporting

Learn how a DEX platform can revolutionize your IT operations.