Agentic AI set to handle 68% of customer service interactions by 2028

Research from Cisco reveals that advanced artificial intelligence will drive more personalised, proactive and predictive support to transform customer experience delivery. While the benefits of this approach are clear, a human connection remains essential and robust governance is non-negotiable.

This article outlines the 3 key takeaways to help you understand how Agentic AI will fundamentally change the very nature of services, enabling customer experience teams to make every interaction personalised, proactive and predictive across every customer touchpoint.